|
Many companies are saving hundreds a month with VoIP PC
telephone connections. The net is full of testimonials, but few
offer solid evidence of the effectiveness of VoIP, Coppel has
offered solid proof.
Coppel reaped significant savings in office-to-office
telecommunications costs while improving business performance
by removing the cost disincentives for its employees to pick up
the phone and call each other.
With Binnacle company’s support, Coppel implemented a staged
roll-out of Quintum's switches and gateways. In one year they
had VoIP service running and saved $1,000,000.
“It has been a great experience for us to be involved in a
project of this magnitude with such an important customer in
the Mexican market,” says Abdul Mustaffa, founder and President
of Binnacle. “Binnacle's engineering team and Quintum’s
technical service department worked side by side to satisfy
Coppel's requirements for this project.”
"Our investment Quintum's VoIP technology and Binnacle's
services has been a wise one," says Sergio Trias, chief of IT
and Communications support department of Coppel. "By leveraging
our IP network to carry inter-office voice traffic, we have
improved our ability to serve our customers, reduce our
overhead, and laid the groundwork for a new generation of
applications that will provide us with further competitive
advantages in a rapidly evolving retail market."
“Coppel is an excellent demonstration of how the retail
industry is embracing Quintum’s VoIP technology for its ease of
installation with stores’ existing networks, as well as its
ability to integrate easily with newer IP PBX infrastructures,”
said Charles Rutledge, Vice President of Marketing for Quintum.
“Tenors provide cost effective communication between stores
while providing a clean migration path to an IP telephony
network.”
Large business is not the only type of company that works
better with VoIP services. Enspiren Press, a book publisher in
the USA/Canada, has used VoIP to reduce the time needed to take
a book from acceptance to production from one year to six
months. Releasing their product in three months less not only
equals more money, but increasing communication has made it
easier to retain both authors and lients.
Enspiren Press is a large network of print promotion and
networking meshed with a large IT department that promotes
their books primarily in Canada, UK, USA, and China. VoIP has
quickly become a vital part of their IT department, joining
programmers from around the country.
Enspiren Press has accredited VoIP and P2P for disbanding their
office, implementing work at home professionals, and dropping
their bottom line, saving approximately $7 – 10 000 USD a
month, without sacrificing consumer relations or effectiveness.
Most companies have 10 - 20 requirements for the VoIP system,
including flexibility, security, reliability, ease of use and
quality of service. It takes several months, running vendors
through exhaustive tests, including security protocols, before
a company can choose the best company for their needs.
One of the most important aspects of a VoIP system is the
hardware according to CEO at Enspiren Press. Their first VoIP
had excellent customer service, and IT assistance, but the low
quality – difficult to service- hardware brought the entire
system to a stand still on several occasions.
About The Author: Bruce Chandler advises business owners on
Internet Tools that will improve their productivity and
performance at his website http://www.videoconferencingstar.com
He invites you to download his FREE guide at
http://www.voipwolf.com
|
Articles 
